Privacy Policy
Your privacy matters to us. This policy explains what we collect, how we use it, and your choices. It applies to all customers of sahaava.com in the United States and Australia.
1. Who We Are
Sahaava is an online jewellery brand operating at sahaava.com, sahaava.com.au serving customers in the United States and Australia. For all privacy questions, contact us at care@sahaava.com.
- United States: Sahaava LLC, Delaware
- Australia: Sahaava, New South Wales
2. What We Collect
We collect only what we need to serve you:
- Name, email, phone number, and shipping/billing address when you place an order
- Payment reference numbers only — we never store your card details
- Order history, returns, and communications you send us
- Basic website usage data such as pages visited and device type, collected via cookies
- Diamond or gemstone preferences for bespoke orders
3. How We Use It
- To process and fulfil your orders, including shipping and returns
- To send order confirmations, tracking updates, and support responses
- To send marketing emails if you have opted in
- To improve our website and product range
- To prevent fraud and comply with legal obligations
4. Who We Share It With
We do not sell your personal information. We share it only with trusted providers who help us run Sahaava — Shopify (our store platform), payment processors, delivery carriers, and email and analytics tools. All providers are bound to protect your data and use it only for the purposes we specify.
5. Cookies
We use essential cookies (required for the site to work), analytics cookies (to understand how the site is used), and marketing cookies (to show relevant ads on platforms like Meta and Google). You can manage your cookie preferences via the cookie banner when you first visit sahaava.com, or through your browser settings.
6. Marketing Emails
If you subscribe, we may send you new arrivals, offers, and brand stories. You can unsubscribe any time via the link in any email or by emailing care@sahaava.com. You will still receive transactional emails related to active orders even if you unsubscribe from marketing.
7. Data Retention
We keep order and transaction records for 7 years as required by US and Australian tax law. Marketing data is deleted when you unsubscribe. Account data is retained while your account is active and for 2 years after closure.
8. Your Rights — Australia
Under the Australian Privacy Act 1988, you have the right to access, correct, or request deletion of your personal information. To make a request, email care@sahaava.com . If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
9. Your Rights — United States
Under applicable US law including the California Consumer Privacy Act (CCPA), you have the right to know what information we hold about you, request correction or deletion, and opt out of data sharing with advertising platforms. To make a request, email care@sahaava.com with the subject line 'Privacy Request — US'. We will respond within 45 days.
10. Do Not Sell My Information
Sahaava does not sell your personal information. If you wish to opt out of advertising-related data sharing under CCPA, use the cookie settings link in our website footer or email care@sahaava.com with the subject line 'Do Not Sell — California'.
11. Data Security
We use SSL encryption, secure payment processing, and restricted internal data access to protect your information. If you believe your account has been compromised, contact care@sahaava.com immediately.
12. Children's Privacy
Sahaava is not directed at children under 13. We do not knowingly collect information from children. Contact care@sahaava.com if you believe a child has submitted information and we will delete it promptly.
13. Changes to This Policy
We may update this policy from time to time. The updated version will be posted at sahaava.com with a revised date. For material changes we will notify you by email at least 14 days in advance.
14. Contact Us
Email: care@sahaava.com
Website: www.sahaava.com | www.sahaava.com.au
Australia — OAIC: oaic.gov.au
US — FTC: ftc.gov/privacy | California — CPPA: cppa.ca.gov
SAHAAVA — Jewellery You Live In